Oryx Clothing (Pty) Ltd Reg No 2025/212016/07 – TERMS AND CONDITIONS 1. Introduction 1.1 These Terms and Conditions ("Terms") govern your access to and use of Oryx Clothing’s website, services, and products. 1.2 By accessing, browsing, or purchasing from our website, you agree to be bound by these Terms. If you do not agree, please refrain from using our services. 1.3 These Terms apply to all transactions, both online and offline, made through Oryx Clothing. 2. Ordering and Payment 2.1 All orders are subject to availability and acceptance by Oryx Clothing. 2.2 You must provide accurate and complete payment information to process your order. 2.3 We accept Credit/Debit cards, Apple Pay, and Scan to Pay (QR payments). 2.4 Payment is due at the time of order placement, and we reserve the right to cancel any order due to non-payment or suspected fraudulent activity. 2.5 An order confirmation will be sent via email upon successful payment. 3. Product Descriptions and Pricing 3.1 We make every effort to ensure our product descriptions and prices are accurate. However, errors may occur, and we reserve the right to correct them at any time. 3.2 Prices are subject to change. If a pricing error is identified after you place an order, we will notify you and offer the option to proceed at the correct price or cancel the order. 3.3 Oryx Clothing reserves the right to discontinue or modify any product at any time without prior notice. 4. Shipping and Delivery 4.1 We use Fastway Courier Services for shipping within South Africa. 4.2 Delivery timelines depend on stock availability, branding, and shipping timeframes. Orders may take up to 15 working days to be delivered. 4.3 You are responsible for providing a correct and valid shipping address. If an incorrect address is provided, additional shipping charges may apply. 4.4 We are not responsible for delays, lost shipments, or damage caused by shipping carriers. Any shipping-related disputes must be taken up with the courier service. 4.5 A shipping confirmation email with tracking details will be sent once your order has been dispatched. 5. Returns, Refunds, and Exchanges 5.1 Due to the custom nature of our products, all sales are final. However, in cases where a product is defective or damaged upon arrival, we will offer a replacement or refund. 5.2 You must notify us of any defects or damages within 7 days of receiving the product. 5.3 To be eligible for a return or refund, the item must be unused, in its original packaging, and accompanied by proof of purchase. 5.4 Refunds, if approved, will be processed using the original payment method within 7–10 business days. 5.5 We do not accept returns due to incorrect size selection. Please refer to the size guide before purchasing. 6. Intellectual Property 6.1 All designs, logos, images, text, and content on our website are the exclusive property of Oryx Clothing. 6.2 You agree not to copy, reproduce, distribute, or use any copyrighted materials without prior written consent from Oryx Clothing. 7. Warranty Disclaimer 7.1 Our products are provided "as is" without any warranties, express or implied. 7.2 We disclaim all warranties of merchantability and fitness for a particular purpose. 8. Limitation of Liability 8.1 Oryx Clothing shall not be held liable for indirect, incidental, or consequential damages arising from the use of our products or website. 8.2 Our liability is limited to the value of the product purchased. 8.3 We are not responsible for third-party errors, such as payment gateway issues or courier delays. 9. Privacy Policy 9.1 Your personal information is collected, stored, and used in accordance with our Privacy Policy. 9.2 We do not share or sell customer data to third parties. 9.3 By using our website, you consent to our use of cookies and tracking technologies for analytics and marketing purposes. 10. Governing Law 10.1 These Terms shall be governed and interpreted under the laws of South Africa. 10.2 Any disputes arising from these Terms shall be resolved through arbitration or mediation before pursuing legal action. 11. Changes to Terms 11.1 Oryx Clothing reserves the right to modify or update these Terms at any time. Any changes will take immediate effect upon posting on our website. 11.2 It is your responsibility to review these Terms periodically for any updates. 12. Customer Support 12.1 For any inquiries, complaints, or support requests, contact us at info@oryxclothing.co.za. 12.2 We aim to respond to all queries within 48 hours during business days. By using our website or purchasing our products, you confirm that you have read, understood, and agreed to these Terms & Conditions.
Oryx Clothing (Pty) Ltd Reg No 2025/212016/07 – PRIVACY POLICY 1. Introduction Welcome to Oryx Clothing (Pty) Ltd Reg No 2025/212016/07. We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website and services. 2. Information We Collect We collect the following types of information: Personal Information: Name, email address, phone number, shipping and billing addresses, and payment details. Order Information: Details of the products you purchase, order history, and preferences. Technical Information: IP address, browser type, operating system, and browsing behavior on our website. Communication Data: Any messages, inquiries, or feedback you provide through our website or customer service channels. 3. How We Use Your Information We use the information collected for the following purposes: To process and fulfill your orders, including payment, shipping, and customer support. To communicate with you regarding your orders, inquiries, and promotional offers (if opted in). To improve our website functionality, product offerings, and overall customer experience. To comply with legal obligations and prevent fraudulent transactions. 4. How We Protect Your Information We take security seriously and implement appropriate measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access restrictions to sensitive information. 5. Sharing Your Information We do not sell, rent, or trade your personal information. However, we may share your information with: Service Providers: Third-party companies that assist in payment processing, shipping, and customer support. Legal Requirements: Authorities if required by law, regulation, or legal process. Business Transfers: In case of a merger, acquisition, or sale of assets, your data may be transferred to the new entity. 6. Cookies and Tracking Technologies We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage cookie preferences through your browser settings. 7. Your Rights and Choices You have the right to: Access, correct, or delete your personal information. Withdraw consent for marketing communications. Request information about how we process your data. Lodge a complaint with a regulatory authority if you believe your data is being mishandled. 8. Data Retention We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes. 9. Third-Party Links Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to read their privacy policies. 10. Updates to This Policy We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. 11. Contact Us If you have any questions about this Privacy Policy or how we handle your data, please contact us at: Email: info@oryxclothing.co.za Website: www.oryxclothing.co.za By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
Oryx Clothing (Pty) Ltd Reg No 2025/212016/07 – RETURNS & REFUNDS POLICY 1. Introduction At Oryx Clothing (Pty) Ltd Reg No 2025/212016/07, we strive to ensure customer satisfaction with every purchase. This Returns & Refunds Policy outlines the conditions under which returns, exchanges, and refunds are accepted. By purchasing from our online store, you agree to the terms outlined below. 2. Eligibility for Returns & Exchanges 2.1 Due to the custom nature of our products, all sales are final. However, we accept returns and exchanges in the following circumstances: The item is defective or damaged upon receipt. You received the incorrect item or size due to an error on our part. The item does not match the description on our website. 2.2 To qualify for a return or exchange, the item must be: Unworn, unused, and in its original condition. In its original packaging with all tags and labels attached. Accompanied by the original proof of purchase. 2.3 Requests for returns or exchanges must be made within 7 days of receiving your order. 3. Items Not Eligible for Return 3.1 The following items are not eligible for return or exchange: Custom-branded or personalized items. Items that show signs of wear, washing, or damage not caused by Oryx Clothing. Items returned without original tags, packaging, or proof of purchase. Sale or clearance items. 4. Returns Process 4.1 To initiate a return or exchange, follow these steps: Email us at admin@oryxclothing.co.za with your order number, reason for return, and photos of the issue (if applicable). Await our approval before sending back the item. Once approved, securely package the item and send it to the return address provided in our response. Customers are responsible for return shipping costs unless the return is due to an error on our part. 4.2 We recommend using a trackable courier service as we are not responsible for lost or undelivered returns. 5. Refunds & Processing Time 5.1 If your return is approved, refunds will be processed within 7–10 business days after we receive and inspect the item. 5.2 Refunds will be issued in the original payment method used for the purchase. 5.3 Shipping costs are non-refundable unless the return is due to our error. 6. Exchanges 6.1 Exchanges are subject to stock availability. 6.2 If the desired exchange item is unavailable, we will offer a store credit or a refund. 7. Faulty or Incorrect Items 7.1 If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photographic evidence. 7.2 We will arrange for a replacement or refund at no extra cost to you. 8. Delivery Delays & Refunds 8.1 Orders may take up to 15 working days due to branding, stock availability, and courier delays. 8.2 Refunds will not be issued for delays beyond our control, including courier disruptions. 9. Consumer Rights & Compliance 9.1 This policy complies with the Consumer Protection Act (CPA) of South Africa. 9.2 Customers retain their statutory rights under South African consumer laws. 10. Contact Us For any queries regarding returns, refunds, or exchanges, contact our support team at info@oryxclothing.co.za.